Overall I am not happy with my multiple interactions with this dealership. Bought a brand new 2024 Tundra limited back in September and felt like since they got the sale and our money that they just didn't care anymore.
The truck was a gift from my husband. I met him at the dealership picked out the truck and left while he signed the papers. While he was finalizing everything the salesperson made a big deal about having to show him the toyota app and connect his phone to the truck. He declined and said no because it was his wife's truck and would never be driving it but instead asked if they would walk be through everything when I picked it up in a couple days. The guy said he wouldn't be able to complete the sale unless he hooked his phone up and that we could delete it after. Fast forward about a week, we decided to leave the truck while it got the power running boards installed. I go there to pick up the truck they had me the keys and send me on my way. I wasn't aware that the sales guy was supposed to set up the Bluetooth and toyota app. I go to leave and realize the running boards aren't deploying when I open the door. So I have to go back, somebody had turned them off. Took them an hour to figure out but got it sorted. I go to leave again and have to turn back AGAIN because they never put the temp plates on my car. Incredibly frustrating! Fast forward about 2 months or so and my passenger side running board stops working!! It doesn't go all the way back up when i close the door. I decided to wait until my first service at 5k miles to bring it in and have them look at it. Mostly because the dealership is an hour and a half and about 75 miles away. But they had the truck I wanted which is why we purchased so far from home. I called to make the appointment for service and the guy I spoke to, Henry, took my info and I told him the running board stopped working and I wanted them to look at that as well. He said no problem, mention it to the service guy when you come in and they will take care of it. My appointment was Sunday 01/12. I asked for the soonest available and needed somebody to look at the running board and that was the day he picked. I get to my appointment and the service guy, who was fantastic, said that they had nobody who could look at the running board and that I'd have to wait until Monday. I told him no I was told that somebody could look at it today. If I would've known I would've made sure the appointment was on a day they could look instead of wasting my whole Sunday at the dealership. I went back to that dealership because they installed the boards and wanted them to look at it. If I only needed a service I wouuldve went to the dealership 15 minutes from my house! At this point I was talking with the service manager on duty. I asked him how do we fix this. I'd like a loaner and the truck can stay here over night until somebody can look at it Monday. He said okay but the only loaner they had was electric. And that would not work for me as I have no where to plug in an electric car at my house. So the only thing he had to offer was an appointment Tuesday morning and they could cover the cost of service or gas. I have toyota care so my services are covered. And its not the cost of gas that's the concern. It's all the now extra miles I'm adding to a leased vehicle trying to deal with an issue with a product they installed and now I have to make extra trips out to the dealership because somebody gave me wrong information.
The service tech and manager I dealt with yesterday were wonderful there was just nothing they could do.
This is now multiple interactions were I have left Toyota of Olympia feeling frustrated. These interactions alone are inspiring ZERO brand loyalty or making me want to stay in the Toyota family. It makes me feel like after the money was exchanged they don't care about their customers anymore.
